EPF Buddy
Case Resolved

Seafarer's PF Stuck Since 2014 — Finally Resolved

Stuck Since

2014

Industry

Cruise Ship

Issue

Bad Data

Resolution

20 Days

The Situation

Working on cruise ships since 2015, this seafarer's PF had been stuck since 2014. The previous employer had filled incorrect details on the EPFO portal—wrong joining date, no bank details, no Aadhaar details. As someone working overseas, resolving this in person wasn't possible.

Seafarer-Specific Challenges

Working at Sea

Cruise ship workers spend months at sea—they can't visit EPFO offices or follow up in person.

Incorrect Employer Data

False joining date entered by employer, missing bank and Aadhaar details—blocking any withdrawal attempts.

Previous Employer Coordination

Needed previous employer to correct the data—who has moved on and isn't prioritizing old employee requests.

The Resolution

EPF Buddy contacted the previous employer directly, got the joining date corrected, and ensured all required details were filled in. Despite the slow process, constant communication was maintained. Once corrections were complete, the withdrawal was processed in just 20 working days.

Result

PF stuck since 2014 finally withdrawn. Employer data corrected. Seafarer received their dues while continuing to work on cruise ships abroad.

Key Takeaways

Key Takeaway

Overseas Workers Need Representation: Seafarers and overseas employees can't follow up in person. Having someone on the ground who can coordinate with employers and EPFO is essential.

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